Instrument Rental Questions
Is the daily price a daily rental plan?
No. The daily figure is an approximate equivalent of the monthly rent divided by 30. Rental payments cover three calendar months in advance, and a refundable security deposit applies. You receive the exact breakdown before deciding to pay.
Do I pay when I make a request?
No. We first check the instrument, size and date. Once availability is confirmed, we email a private link with the full offer, PayNow QR code and payment instructions. A request alone does not reserve stock.
What if I do not know the right size?
Select “Help me choose” in the request form, and tell us the player’s approximate height or your teacher’s recommendation in the optional notes. We confirm a suitable available size before payment. Please do not send a child’s ID details.
What comes with the instrument?
The rental includes a student instrument, bow and a suitable protective case or carrying solution for the rental period. The exact setup is confirmed with your offer.
Can we move to a larger size later?
Contact us when your teacher recommends a new size. Exchanges depend on stock and the condition of the returned equipment. We confirm availability and any applicable price difference before arranging the exchange.
How does payment confirmation work?
After receiving an approved offer, pay by PayNow and upload a JPG, PNG or WebP screenshot through your private rental page. Uploading evidence does not itself confirm receipt. The administrator verifies the bank transaction and emails you when payment is confirmed.
How do renewal and returns work?
We send a reminder one week before the end of your three-month term. If you continue, pay the next three months of rent; your existing deposit carries forward. If you stop, contact us before the renewal date to arrange a return. There is no automatic bank debit.
Is the deposit refundable?
The deposit is refundable after the instrument and all included accessories are returned and checked, less any agreed charges for loss, damage or unpaid amounts. Normal wear is assessed fairly. Your private offer states the deposit amount and the rental terms apply.
Are the instruments and cases new?
Our rental collection includes new instruments when available. Returned instruments may later be rented again after inspection. We confirm the condition at handover.
Where do I collect the instrument?
Collection is in Singapore by appointment. The address and confirmed time are included in your approved offer. Do not travel until the appointment and payment are confirmed. Any delivery arrangement and charge must be agreed separately.
Their next chapter starts with a first note.
Choose an instrument. We’ll take it from there.