Rental Terms & Conditions | SG Violins Share & Rentals

Effective 9 September 2026. Read these terms together with your private rental offer and handover record.

1. Requests and confirmation

Submitting a request is free and does not guarantee availability. Our rental team confirms the instrument, size, collection arrangement and charges in a private offer. A rental is confirmed after the offer is accepted by payment and the bank receipt is verified. The contracting renter must be an adult.

2. Rental rates and payment

Public daily prices are rounded equivalents based on the monthly rate divided by 30; they are not daily hire rates. Rent is payable for three calendar months in advance. A refundable security deposit is payable at the beginning. The private offer shows the exact rent, deposit and total before payment. No automatic debit is authorised by submitting a request.

3. Deposit

The deposit secures return of the instrument and included accessories. It carries forward on an agreed renewal. After return and inspection, the refundable amount is settled less any agreed outstanding rental, loss or damage charges. Any deduction is explained with an itemised account. A payment receipt upload or an administrative status update does not itself process a refund.

4. Dates, collection and return

The confirmed start and renewal dates appear in your rental offer. Arrange collection and return by appointment. For a renewal, the next three-month term starts on the previous term’s renewal date. Contact us before that date if you intend to return, need a different appointment or have not received the reminder. Do not assume a reminder replaces your responsibility to arrange renewal or return.

5. Condition and included items

Check the instrument and accessories together at handover. Record existing cosmetic marks and any concerns. New or previously rented instruments may be supplied as confirmed. All supplied equipment remains rental property and must be returned.

6. Care, damage and changes

Keep the equipment secure and use it with reasonable care. Do not sell, sublet, alter or repair it without permission. Report loss, damage or a setup problem promptly. Normal wear is considered fairly; damage, loss, missing accessories and consumable replacement may carry charges that will be explained. Size exchanges depend on stock, condition and any agreed price difference.

7. Cancellations and early returns

You may decline an unpaid offer. Once payment is verified, contact us promptly if plans change. Early return does not automatically create a prorated rental refund; any refund or credit must be agreed in writing. This does not limit rights that apply under Singapore law.

8. Payment evidence

Pay the exact quoted amount using the payment instructions and short payment reference shown on your offer. Screenshots help match a payment, but only a verified bank transaction settles an invoice. If you sent an incorrect amount or used a different reference, contact us so we can resolve it.

9. Contact

Questions, complaints, return arrangements and requests for an itemised account can be sent to rent@finechordmusic.com. Please include your rental reference, but do not send full identification numbers by email.